This Privacy Policy was last updated 23 April 2023. 

1.     INTRODUCTION 

‍This policy (‘Privacy Policy’) applies to the personal information that is collected by Axinqa Limited (‘we’, ‘our’, ‘us’ and ‘Axinqa’). It explains what information is collected about our clients, visitors of www.axinqa.com (‘Website’), and other related parties (‘you’), how we will use that information, who we will share the information with, and the circumstances that we will share the information.

Axinqa takes all reasonable steps to ensure that your personal information is kept safe, private, and secure. This Privacy Policy will continue to apply even where you do not engage with us, or where our services cease. For absolute clarity, ‘personal information’ is information that identifies you, or information by which your identity can reasonably be ascertained. By providing us with your personal information, using our services or visiting the Website, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Privacy Policy. This Privacy Policy addresses the following matters: 

(a)   how we collect personal information and the purpose of collection;
(b)  the type of personal information we collect;
(c)   how we hold and store your personal information;
(d)  purposes for collecting, holding, using, and disclosing personal information;
(e)  sharing personal information;
(f)    how you can access your personal information or ask for a correction;
(g)   how to lodge a complaint if you believe your personal information has been mishandled and how we will handle your complaint; and
(h)  if your personal information is disclosed outside of the United Kingdom and if so, where we are likely to disclose the information to. 

Some links on the Website may lead to third-party websites, which will have their own privacy policies. These external privacy policies will differ from our own, and you must ensure that you are content being covered by those policies when using external websites.

The Data Protection Act 2018 is the United Kingdom’s implementation of the General Data Protection Regulation (‘GDPR’). In order to meet our obligations, we must abide by the ‘Data Protection Principles’ that govern the collection, storage, and use of personal data. 

‍2.     ABOUT US 

‍Axinqa Limited is a specialist software testing and consultancy services business based in the United Kingdom. Our services are designed to help businesses produce bug-free software and hardware, and support the consistent development of high-quality applications. Our company registration number is 14826450. We are registered with the Information Commissioner’s Officer. If you have any questions about this Privacy Policy or would like to contact us regarding any other matter, please use the following contact information: 

Name: Axinqa Limited
‍Address: 12 Finchams Close,  Linton Cambridgeshire CB21 4NE United  Kingdom
‍Email: hello@axinqa.com 

‍3.     THE TYPES OF DATA WE COLLECT 

‍Axinqa will from time to time receive and store personal information that you enter on the Website, provide to us directly or give to us in other forms. Depending on the purpose for which we process your information, you may provide and we may collect personal information such as: 

(a)  personal details (legal name, occupation and employer);
(b)  contact details (email address, postal address, and telephone numbers);
(c)   market research information (for example, information provided and opinions
      given when participating in surveys and research campaigns); and
(d)  other information that you give us by filling in forms or by communicating with us,
       whether face-to-face, by phone, email, online, or in other ways.    

We may also collect additional information when you provide feedback, when you provide information about your personal or business affairs, changes to your content or email preference, information that you provide when completing surveys and/or promotions, financial or credit card information, and any other information that is provided during your communications with us. For absolute clarity, our services are aimed to those individuals that have the legal capacity to own, manage, act as a representative of, or otherwise conduct business in the United Kingdom. 

‍4.     HOW WE COLLECT YOUR PERSONAL INFORMATION

‍Most of the personal information that we receive and process is provided to us directly by you. Generally, we collect personal information when you provide your general contact details in relation to our products and services, or digital communications and marketing on our Website, over the telephone, face-to-face, or any other form of direct communication. We also process information when you have visited the Website and consented to Cookies, where you have engaged with Axinqa to supply goods or services, where you have applied for a role to be employed by Axinqa, or through publicly-available sources, such as LinkedIn or company websites. We will use your personal information to meet our compliance obligations.  

‍5.     HOW WE USE YOUR PERSONAL INFORMATION 

‍We will only use your information if we have your permission, or we have another legal reason for using it. These reasons include if we need to pursue our legitimate interests, for any contractual engagements, legal obligations, or following your consent to the use of your personal information. The reasons we use your information include to: 
‍
‍Engagement Purposes
‍Deliver our products and services.
Carry out your instructions.
Manage our relationship with you.

‍Our Legitimate Interests
‍To follow-up on an enquiry, or general communications that are related to your interest in us providing our services.
To provide email communications and marketing, if you are  a current or past client or supplier.
To improve our products and services, including through analysing how you use them.
The maintenance of employee or prospective employee  records.
The maintenance of prospective, current, and past clients  and our suppliers.

‍Legal Obligations
‍Prevent or detect crime including fraud.
Manage risk, ensure security and business continuity.
Recover money that you owe us (for example, where you have  not paid for our services).
Protect our legal rights and comply with our legal  obligations.
Correspond with solicitors, surveyors, valuers, other  lenders, and third-party intermediaries. 

The Website, any applications, and other digital products developed by Axinqa may also track and record your interactions to assist withyour safety, for us to provide or improve services and features, keep our services secure and make your visit more personal. 

‍Compliance with Laws and Regulations
‍We will use your personal information to meet our compliance obligations. We will also use it to comply with other laws and regulations. We will share your information with regulators and other authorities that we are subject to. This may include using it to help detect or prevent crime We will only do this if the processing of information is needed to comply with a legal requirement, it is in our legitimate interests and that of others, or to prevent or detect unlawful acts. 

‍Marketing
‍We may use your information to provide you with details about our products and services, and possibly products and services from other third-parties. We may send you marketing messages by post, email, telephone, text, secure messages, or through social media. You can change your mind on how you receive marketing messages, or you can stop receiving them at any time. To make that change, contact us using our contact details.     If you ask us not to send you marketing, it may take us a short period of time to update our systems and records to reflect your request, during which time you may continue to receive marketing messages. Even if you tell us not to send you marketing messages, we will continue to use your contact details to send you important information. Such as changes to our terms and conditions or if we need to tell you something to comply with our regulatory obligations. 

Market Research
‍We may use your information for market research and to identify trends. We will not invite you to take part in research using a communication method if you have requested us not to get in touch that way. Any responses you provide will be reported back to us anonymously unless you give us permission for your details to be shared. If you do not wish to be contacted for market research purposes, let us know by contacting us using our contact details provided in this Privacy Policy. 

‍Social Media The Website may include social media features, such as Twitter and LinkedIn buttons, as well as links to our social media pages. These features may collect your IP address, which page you are visiting on the Website, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third-party or hosted directly on the Website. Your interactions with these features are governed by the privacy policy of the company providing the feature. If you choose to interact with us on social media, you acknowledge and agree that the personal information you provide, such as your username and profile picture, may be visible to the public. We are not responsible for the information you choose to submit on social media, and we reserve the right to remove any content that violates our policies or that we believe is inappropriate. By using the Website and interacting with us on social media, you waive any claims against us for the use, misuse, or disclosure of your personal information by a third party, including any social media platform provider. We encourage you to review the privacy policies and terms of service of any social media platforms you use, as they may differ from ours. If you have any questions or concerns about our use of social media, please contact us using the information provided in this Privacy Policy.   

External Links
‍The Website may contain links to external websites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot be held responsible for their privacy policies or practices. When you click on an external link on the Website, you maybe directed to a third-party site. We strongly advise you to review the privacy policy and terms of service of every site you visit, as they may differ from our own. We do not endorse, sponsor, or represent any of the content or products that may be found on external sites – unless we have explicitly endorsed, sponsored, or represented the content or products in written form on the Website, and we cannot guarantee the accuracy or completeness of any information found on these sites. We also cannot guarantee the security of any personal information you provide on these sites, as they may have different security measures in place. 

Use of Cookies
‍The Website uses cookies, which are small text files that are stored on a user's computer or mobile device when they visit a website. They are used to remember user preferences, track user behaviour, and improve user experience. Cookies can be either first-party or third-party, depending on whether they are created by the website being visited or by a third-party domain. Where applicable, the Website use cookies management that allows users on their first visit to the Website to agree to the use of cookies on their computer and/or device. This complies with legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer and/or device. Some cookies are session cookies, which are deleted when the user closes their browser, while others are persistent cookies, which remain on the user's device until they expire or are deleted. You are further advised that if you wish to deny the use and saving of cookies from the Website on to your computer and/or device, you should take the necessary steps within your browser security settings to disable and block cookies from the Website and our external vendors or related parties. Axinqa may post videos on the Website that are hosted on Youtube, Vimeo or any other source-video web applications. These external websites will save a cookie to your computer and/or device in order to track and monitor your engagement with videos, but do not store, save, or collect personal data. For further information on external video source websites, please review their cookie policies. It is possible that other cookies may be stored when the Website uses external vendors, such as when referral programs, sponsored links or Google-related software.   The Website may also provide downloadable content, such as documents, files and media. This content is provided as additional information to the general users of the Website and any interaction with this content is at your own risk. While we have used all reasonable endeavours to ensure that any downloadable content is genuine and safe, we can not guarantee that malicious software is not contained in informational content that we provide to download. We accept no responsibility for third-party downloads and downloads provided by external third-party websites, and we advise you to always verify the authenticity of any content you download. 

‍6.     HOW WE STORE YOUR INFORMATION 

‍We keep your personal information securely store in cloud-based storage systems from Google and Microsoft, where data is not moved outside of the United Kingdom and the European Economic Area (‘EEA’). Generally, we use a range of measures to keep your information safe and secure, which may include encryption and other forms of security. 

‍7.     HOW LONG WE KEEP YOUR INFORMATION 

‍We keep personal information for a period of seven years from when our relationship ends with you. This allows us to comply with legal and regulatory requirements or use it where we need to for our legitimate purposes such as managing your relationship with us or dealing with any disputes or concerns that may arise. If we do not need to keep information for the abovementioned amount of time, we may destroy, delete or anonymise it sooner. In order to destroy your information, the data is completely wiped from our storage systems.     

‍8.     TRANSFERRING YOUR INFORMATION OVERSEAS 

‍Your information may be transferred to and stored in locations outside the United Kingdom or the EEA. We ensure your information has an appropriate level of protection and that the transfer is in line with applicable legal requirements. We may need to transfer your information in this way to carry out our contract with you, to fulfil a legal obligation, to protect the public interest and/or for our legitimate interests. In some countries the law might mean we have to share certain information. Even in these cases, we will only share your information with people who have the right to see it. You can get more details of the protection given to your information when it is transferred outside the United Kingdom or the EEA by contacting us using the details in this Privacy Policy. For absolute clarification, the EEA is made up of all member states of the European Union and Iceland, Liechtenstein, and Norway. 

‍9.     WHAT WE REQUIRE FROM YOU 

‍You are responsible for ensuring that the information that you give us is accurate and up-to-date, and updating us where any changes to your personal information occurs. If you give information for another person(for example, where you are a representative of a company), you need to let them know how to find this Privacy Policy and make sure they agree to the terms of this Privacy Policy. 

‍10. YOUR DATA PROTECTION RIGHTS 

‍Under the United Kingdom’s applicable data protection laws, you have rights including your right to:
‍
Access: You have the right to ask us for copies of your personal information.
‍Rectification: You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
‍Erasure: You have the right to ask us to erase your personal information in certain circumstances.
‍Restrict Processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.
‍Object Processing: You have the right to object to the processing of your personal information in certain circumstances.
‍Data Portability: You have the right toask that we transfer the personal information you gave us to anotherorganisation, or to you, in certain circumstances. 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at hello@axinqa.com if you wish to make a request. 

‍11. HOW TO COMPLAIN 

‍If you have any concerns about our use of your personal information, you can make a complaint to us hello@axinqa.com. You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address:             

‍Information Commissioner’s Office
Wycliffe House, Water Lane Wilmslow, Cheshire SK9 5AF 
Helpline number: 0303 123 1113ICO
Website: https://www.ico.org.uk

‍